Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to With Love, Lucy Stationery. The terms “we,” “us,” and “our” refer to With Love, Lucy Stationery. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.

By visiting, browsing, or purchasing from our site, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use the Services.

SECTION 1 – ACCESS & ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you have consented to allow any minor dependents to use the Services under your supervision.

You agree to provide accurate, current, and complete information for all purchases and account activity. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold, or shared.

SECTION 2 – PRODUCTS & HANDMADE NATURE

All products sold by With Love, Lucy Stationery are handmade. As a result, slight variations in color, alignment, size, trimming, or finish are normal and expected. These variations are not considered defects.

Product images are provided for reference only. We do not guarantee that product appearance will exactly match what is displayed on your screen due to device and display differences.

We reserve the right to modify or discontinue products at any time without notice and to limit quantities offered.

SECTION 3 – ORDERS & FINAL SALE POLICY

Placing an order constitutes an offer to purchase. Orders are not accepted until payment has been successfully processed and we confirm acceptance.

All sales are final. Orders cannot be canceled, modified, or refunded once placed. Please review your order carefully before submitting.

Refunds or replacements are issued only in cases of confirmed major defects, damage during transit, or incorrect items, in accordance with our Refund Policy [LINK].

Purchases are for personal use only and may not be resold or redistributed without written permission.

SECTION 4 – PRICING & BILLING

Prices are subject to change without notice. Prices shown do not include taxes, shipping, customs, or import fees unless stated otherwise.

You agree to provide valid payment information and authorize us to charge your payment method for all purchases, including applicable taxes and shipping fees.

SECTION 5 – SHIPPING & DELIVERY

All shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.

Once an order is marked as delivered by the carrier, responsibility transfers to the customer. We are not responsible for lost or stolen packages or incorrect addresses provided at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site, including text, images, designs, logos, and product concepts, is owned by With Love, Lucy Stationery or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services “as is” and without warranties. Use of such tools is at your own risk, and we are not responsible for third-party content or services.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content linked through our Services. Any interaction with third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

This store is powered by Shopify. All transactions are between you and With Love, Lucy Stationery. Shopify is not responsible for any aspect of sales conducted through this site.

SECTION 10 – PRIVACY

Your use of the Services is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy. Information may be processed outside your country of residence.

SECTION 11 – FEEDBACK

Any feedback, reviews, or suggestions submitted may be used by us for any purpose without compensation.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct errors or inaccuracies and to cancel orders affected by such errors.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, harassment, infringement of intellectual property, fraud, or any activity that harms the business or other users.

SECTION 14 – TERMINATION

We reserve the right to terminate access to the Services at any time for violations of these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available.” We disclaim all implied warranties to the fullest extent permitted by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, With Love, Lucy Stationery shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless With Love, Lucy Stationery and Shopify from claims arising from your breach of these Terms or misuse of the Services.